SFM webinar: De-escalation in the workplace

De-escalation in the Workplace - An SFM webinar for policyholders | 2024View the recording of SFM’s November 2024 workers’ compensation webinar, De-escalation in the workplace.

Workplace violence has become an increasingly common concern for employers, and taking the steps to mitigate potential issues is vital.

The webinar brought in SFM experts to examine:

  • The four categories of workplace violence
  • Factors behind workplace violence and which industries are at higher risk
  • Elements needed for a successful safety program
  • Why a safety program should include de-escalation techniques

The webinar also covered the associated work comp matters related to de-escalation, and policyholders and attendees gained insights into:

  • The claims process once an injury is reported
  • How workplace violence injuries can be challenging for return to work
  • Employer costs due to workplace violence claims and litigation
  • Much more, including a question-and-answer session at the end

View previous SFM webinars.

 

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Governor proclaims Kids’ Chance Awareness Week in Minnesota

SFM Foundation Kids' Chance of Minnesota and Iowa logoMinnesota Gov. Tim Walz proclaimed Nov. 18-23, 2024, as Kids’ Chance Awareness Week.

The SFM Foundation, also known as Kids’ Chance of Minnesota, is a nonprofit that provides college scholarships to children of severely injured workers so they can pursue college degrees.

“We’re proud Governor Walz has recognized the work of the SFM Foundation,” said Linda Williams, the foundation’s President. “The extra visibility of the proclamation will help us continue our mission of helping students whose families have been impacted by workplace incidents.”

Since its inception in 2008, the SFM Foundation has awarded scholarships totaling $4.1 million to nearly 250 students.

The SFM Foundation is an affiliate of Kids’ Chance of America in Iowa and Minnesota, and is known as Kids’ Chance in Iowa.

Fundraising events

The SFM Foundation recently wrapped up its fall fundraisers, an October bowling event in Iowa and a November “sip and shop” event in Minnesota, which also included an online silent auction.

Combined, the events raised nearly $30,000.

The foundation also hosts summer golf events in Minnesota and Iowa. This year, those events generated more than $160,000 for the organization’s scholarship fund.

“We are proud of our efforts to support these families, as they have endured difficult times and deserve something good,” said Andy Gebhard, Chair of the SFM Foundation Board of Directors. “Without the support of our sponsors, agents and others, we would not be able to help these young people. The foundation is doing great things, and it takes all of us working together to make it all happen.”

About the SFM Foundation

The SFM Foundation is a nonprofit that helps families affected by workplace injuries by providing scholarships to children of workers disabled or killed in work-related accidents. The financial burden of putting a student through college is real. Add a catastrophic injury into the mix and affording college is an even bigger challenge. We help education be more affordable for these students and their families by offering multi-year post-secondary scholarships.

 

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Can you terminate employees with an open work comp claim?

Can you terminate employees with an open work comp claim?

The answer is — it depends.

While most states have laws that bar employers from terminating or disciplining an employee solely based on them being on workers’ compensation or in response to their experiencing a work injury, there are conditions under which such an employee may be let go.

For example, an employee hurt their back and files for work comp benefits. Then, the employer learns that worker is embezzling from the company. In that case, the employer would likely have just cause to fire that employee, for reasons unrelated to their work injury.

The key is to separate review of the performance concern from the work comp claim. While a work injury does not immunize an employee from discipline for performance problems, including termination, the nuances are important and the risk of retaliation is real.

In another example, what if an employee disregarded safety rules while driving a forklift and injured themself and another worker. They could still be disciplined for engaging in unsafe practices, if the employer was consistent in treating other similarly situated employees the same way. If the employee claimed that the discipline was in retaliation for the work injury or filing for work comp, the employer would have to prove the discipline was non-retaliatory.

If an employee feels they’ve been wrongfully targeted for exercising their protected right to file a workers’ compensation claim, they may in turn file a retaliation claim, which opens the employer in many states (including Minnesota ) to civil damages, including potentially punitive damages or penalties.

The cost of termination

It’s also important to note that termination of employment does not terminate the work comp claim. Some employers may try to reduce or limit the payable lost-time benefits on a work comp claim by terminating the employee for a reason unrelated to the work injury. However, this idea may ultimately make the claim more costly.

Depending on the circumstances surrounding the termination, temporary total disability and temporary partial disability benefits may still be available to an employee up to the statutory caps on the benefits. Therefore, terminating the employee may cost the employer more in wage-loss benefits compared to actively working with the injured employee to return to work.

Two other examples of benefits an employer could continue to pay after terminating employment are vocational rehabilitation treatments post-injury, and assistance in their search for a new job.

Plus, if the employer is found to have terminated the employee in relation to their work comp claim, they may be responsible for paying the employee civil damages, including punitive damages.

Other forms of retaliation

Retaliation against an employee with a work comp claim can take other forms besides termination, including:

  • Failing to provide a First Report of Injury Form at the time of injury or telling the employee they can’t seek medical attention for their injury
  • Demoting or transferring the employee to a less desirable position
  • Denying overtime, a promotion or pay increase
  • Reducing pay, hours or benefits
  • Unjustifiably low performance evaluations
  • Unexpectedly changing the employee’s schedule or work location
  • Intimidating the employee or creating an unpleasant work environment

Other resources

For employers who are experiencing challenges with problem employees and work comp, SFM has additional resources that may prove valuable.

Keeping problem employees on staff can increase workers’ compensation costs

Many times, these employees should have been disciplined or even fired before they reported work injuries. But once a workers’ compensation claim has been filed, disciplining or firing an employee can become much more complicated, and costly.

How to discipline employees who’ve experienced work injuries

Simply because an employee sustained a work injury does not excuse that employee from performing the duties and expected standards of the job.

Conclusion

Employers should ensure they understand the relevant statutes, and map out potential pitfalls, before taking adverse employment action against an employee on work comp.

This is not intended to serve as legal advice for individual fact-specific legal cases or as a legal basis for your employment practices.

Winter safety: Tips and resources

It probably comes as no surprise that winter can be a hazardous time for employees.

Between slips and falls, challenging driving conditions, extreme cold, shoveling and more, there are several additional dangers to consider as the weather turns colder. However, there are a number of steps employers can take to prevent injuries among their workers.

That’s why SFM has compiled a wealth of resources to help keep employees safe during winter. Be sure to share these resources with your safety leaders, employees and others.

Winter-proof your workplace to stop slips and falls

Follow these steps to get your employees ready for the risks of winter weather and cut down on slips and falls in the workplace.

11 common sense tips for safe winter weather driving

Follow these tips to keep safe while driving in snowy and icy winter weather.

Prepare to prevent winter slips and falls

Winter slips and falls are among the most common causes of workplace injuries. As an employer, there’s a great deal you can do to prevent these injuries at your workplace.

Four quick tips for safe snow shoveling this winter

Follow these four tips to reduce the risk of injuries while shoveling snow, so you can get back inside safely.

Easy way to avoid winter falls: Step down, not out.

Using the “Step down, not out” method when getting out of a vehicle or stepping off a curb forces you to stand up or step flat footed, eliminating the chances of slipping.

Safety video: Avoid slipping this winter

Watch this video to learn how to avoid slipping and sliding this winter.

Lastly, be sure to check out additional items related to winter safety in the SFM Resource Catalog.

SFM attends Women and Safety conference

SFM Loss Prevention Specialist Jason Clausen; Sarah Allender, Senior Safety and Loss Control Specialist with True North Companies; and (in VR gear) SFM Loss Prevention Specialist Toby Tortorilla.

SFM recently participated in the Midwest Women in Safety Conference 2024, presenting information on virtual reality (VR) and safety training.

Held at the Kirkwood Linn County Regional Center in Iowa, the event included several safety-related sessions, with SFM Loss Prevention Specialists Jason Clausen and Toby Tortorilla discussing safety technology they are exploring.

“The implications of virtual reality’s use in safety training are certainly exciting,” Clausen said. “There have been remarkable advancements in VR in recent years, and we hope it can help employers keep workers safe in a number of ways.”

Specifically, they talked about:

  • SFM’s hopes for virtual reality training
  • Training methods
  • Exploring virtual reality training benefits
  • Virtual reality training demonstration

“VR is yet another tool employers can utilize to create a safe work environment,” Tortorilla said. “It provides the opportunity to mirror an actual workplace, track progress, engage employees and foster an open learning environment regarding safety.”

The benefits of VR safety training include:

  • Training for hazardous work, such as fall protection
  • Training that is normally very expensive and time consuming, excavation for example
  • Training for locations that do not yet exist
  • Training where errors have a large impact, such as Lockout/Tagout

“We were happy to be able to show the benefits of VR safety training at the Midwest Women in Safety Conference,” Tortorilla said. “It was a great chance to meet others in the industry and learn more about the latest developments in safety.”

Tortorilla also participated in a panel discussion relating to the future of artificial intelligence (AI) in relation to the safety field. He was able to provide findings from the research that he, and a team of SFM Loss Prevention personnel, were involved in recently.

“AI can be used in many ways to assist us as safety leaders,” he said. “AI can help create safety programs and policies, assist with ergonomic assessments, perform compliance and behavioral based assessments and bring attention to real-time hazards through wearables, telematics and other electronic devices. The capabilities are truly limitless.”

Most attendees had not utilized VR or AI in the safety realm and were not familiar with the opportunities both could provide, Tortorilla said. “I was glad to be a part of this conference, to help spread the word.”

Why de-escalation in the workplace is vital

De-escalation in the Workplace - An SFM webinar for policyholders | 2024Each year, thousands of employees are the victims of workplace violence.

More than 20,000 private industry workers experienced nonfatal workplace violence in 2020, according to a 2024 report from the National Institute for Occupational Safety and Health (NIOSH).

Of those, 22% required 31 or more days away from work to recover and another 22% involved 3-5 days off of work. Even more sobering, nearly 400 U.S. employees died from workplace homicide in 2020, according to NIOSH.

That’s why de-escalation in the workplace is so important. The technique is vital when confronted with violent or aggressive behavior.

According to professionals , de-escalation means “transferring your sense of calm and genuine interest in what an individual wants to tell you by using respectful, clear, limit-setting boundaries.” In short, de-escalation is the process of managing someone else’s behavior with your own.

Workplace violence can take many forms, including any act or threat of physical violence, harassment, intimidation and other threatening disruptive behavior.

Industries and de-escalation

Two industries more likely to see workplace violence are educational services and health care and social assistance.

SFM’s own claims data from 2019 through 2023 showed that those two industries accounted for about 95 percent of such incidents. In the health care field specifically, employees are five times as likely to experience workplace violence as other types of workers.

See additional SFM resources for de-escalation.

De-escalation tactics

While specific threats vary among industries, Jason Clausen, a Loss Prevention Specialist at SFM, said many de-escalation tactics apply universally.

“These tactics all require a state of calm, and operate around the cornerstone of active listening,” he said.

General de-escalation tactics that apply universally include:

  • Respecting personal space
  • Maintaining safe body positioning
  • Giving clear, concise direction
  • Setting obvious boundaries
  • Conveying empathy
  • Establishing positive tone of voice

Safety programs

Beyond de-escalation tactics themselves, employers can also take steps to mitigate workplace violence by crafting safety programs.

Generally, building a successful safety program involves four steps.

  1. Set safety goals

Focus on safe behaviors rather than risky ones. Choose goals that relate to safety indicators — such as de-escalation training sessions.

The best behaviors to observe are those that will prevent injuries from happening. Review your injury records to look for any trends. This will give you a place to start.

  1. Use positive recognition

When you’re observing workplace safety, take the time to recognize employees who follow proper protocols. This can be done verbally, or you can consider some sort of reward program.

  1. Get employees involved

Encourage workers to participate, give them roles and give them the freedom to discuss safety challenges and successes with others.

  1. Respond to employee concerns

If you have employees reporting safety concerns to you that go unanswered, the program will lose momentum, as well as credibility.

Create an environment in which employees feel comfortable bringing safety issues to their superiors and won’t fear reprisal for making suggestions. Also encourage leadership to demonstrate their support of your safety program.

Combat the dangers of sitting: Add movement to your workday

You’ve probably heard that too much sitting is bad for your health.

According to the Mayo Clinic , sitting for long periods of time is linked with obesity and metabolic syndrome, as well as an increase in the risk of death from cardiovascular disease and cancer. Sitting for too long can also increase pain by tightening muscles and stiffening joints.

What can you do if you spend your workdays at a desk? The answer is simple — take frequent breaks and find ways to sit less.

Take steps to sit less

The good news is there are many steps you and your employees can take to break down the culture of prolonged sitting.

Here are four ideas for reducing chair time.

Get up and move

Find the time to move and stretch throughout the workday. Give yourself a time limit in your chair and make it a priority to stand up and give your body a break from sitting. Check out our Get up and Move poster for ideas of stretches you can do in a few minutes.

Make exercise part of your routine

Even smaller amounts of exercise can benefit your health and well-being. Exercise is cumulative, so three 10-minute walks spread throughout the day are as valuable as one 30-minute walk. Plus, you can always break up your day by moving around.

“I always suggest getting up and walking around briefly every so often,” said Mike Fetting, SFM Loss Prevention Specialist. “Bathroom. Water. Coffee. Printer. Neighbor. Don’t do all your ‘errands’ at once.”

Walk and talk

Before you gather around a table for that next meeting, consider combining it with a walk outside or around your workplace. If you’re working from home, maybe you can walk around your house during conference calls.

Be aware of how much time you and your coworkers spend sitting

Start a friendly challenge to see who can get the most steps in. Make it a goal to learn which activities you can perform while standing or on the move.

With a combined approach and a little creativity, you can significantly reduce the amount of time you and your employees spend in a sedentary position and get on a path toward better health.

If you’d like more ideas, see our Get Up and Move page for videos and posters with stretches you can do at your desk, and many more free resources.

 

Originally published April 2020; updated November 2024.

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