April 14, 2025
Update on Indiana market, claims handling
SFM is making two important enhancements to its workers’ compensation operations in Indiana, both of which will go live May 1.
To begin, SFM will start writing business with mid-market employers, further expanding SFM’s presence in Indiana as it continues to gain a greater portion of the state’s workers’ compensation market.
“We’re excited about this new chapter for SFM and our commitment to Indiana,” said Cody Allen, SFM Territory Manager, who was recently elected to the governing board at the Indiana Compensation Rating Bureau. “The agents we work with know the value SFM brings to the table and our reputation for exceptional customer service. Now, that will extend to a larger pool of potential clients.”
SFM began writing business in Indiana in 2022 and previously focused on writing policies with smaller employers. Starting May 1, agents can expect SFM to be “open for business” for accounts larger than $25,000 in annual premium, said Mike Happe, Senior Vice President and Chief Marketing Officer.
“Our relationships with agency partners in our newer states are gaining more momentum with each passing year,” Happe said. “SFM’s standing as the work comp experts has helped us develop and retain business in these markets, and we’re thrilled to expand our book of business in Indiana.”
Claims handling
The second big change coming at the beginning of May is that SFM will begin handling Indiana claims in-house.
Injuries that occur on or after May 1 will be addressed by SFM claims personnel directly, rather than through a third-party vendor. (Claims with earlier injury dates will continue to be handled by a vendor.)
Policyholders will see no change in how they report claims — they can still call the SFM Work Injury Hotline, report online through SFM’s website or the CompOnline portal.
“SFM is known for its expertise in claims handling. By taking on these claims in-house, we hope to provide a higher level of customer service and a better experience for policyholders and injured workers,” said Angie Andresen, Vice President of Claims.
