SFM recently made it easier for injured workers to connect with the company by adding a new texting feature.

The platform allows injured workers to contact SFM’s claims team, as well as nurse case managers. Additionally, the texting software allows provides:

• The ability for injured workers to send information about return to work, including photos for items such as mileage
• Automated text messages letting injured workers know they will get a response if they text outside of regular business hours
• The ability for multiple SFM employees to assist on the same text thread
• SFM contact information, including a name, as soon as an injured worker opts in

In addition, if an injured worker has a language preference other than English, they can contact their claims rep to arrange for translation.

“One of the primary reasons for adding a texting option is that it often elicits faster responses than email or even phone calls,” said Angie Andresen, SFM’s Vice President of Claims. “A majority of people these days are never far from their phones, and texting has become a more common method of corresponding with companies for many people.”

The new feature went live Oct. 10, 2024.