To enhance security, SFM is introducing multi-factor authentication and longer password requirements for CompOnline users starting January 5, 2024.

Our CompOnline policyholder portal is typically used by larger employers who expect to have workers’ compensation claims.

“We’re pleased to offer our policyholders a higher level of security for their workers’ compensation claim and policy data,” said Senior Vice President and Chief Information Officer Chad Hagedorn. “We’re working hard to offer high security standards while also making the experience user friendly for our customers.”

Setup process available starting November 6

To prepare for multi-factor authentication, CompOnline users will have the opportunity to confirm their email address and mobile number when they log in, beginning November 6.

They’ll also be prompted to reset their password if it’s under 12 characters to meet the new password length requirement.

After setting up multi-factor authentication, CompOnline users will be prompted to enter a 6-digit verification code sent via email or text to log in once every 30 days. They’ll also need to enter the verification code whenever they clear their cookies or switch to a different browser or device.

Separate accounts advised for anyone who needs access

As part of the rollout of multi-factor authentication, we’re also asking customers to set up individual accounts for anyone who needs access to CompOnline, as sharing accounts will become more difficult.

Policyholders who need to add accounts can either contact their CompOnline administrator or contact us.

Other portals moving to multi-factor authentication

We will be rolling out multi-factor authentication for all of our other online portals, including SFM Agency Manager (SAM), in the future, but release dates have not yet been set.

Learn more

To learn more about multi-factor authentication for CompOnline and other SFM portals, please visit our multi-factor authentication frequently asked questions page.

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